Consumer Rights Act 2015
PART 1Consumer contracts for goods, digital content and services
CHAPTER 1Introduction
1Where Part 1 applies
2Key definitions
CHAPTER 2Goods
What goods contracts are covered?
3Contracts covered by this Chapter
4Ownership of goods
5Sales contracts
6Contracts for the hire of goods
7Hire-purchase agreements
8Contracts for transfer of goods
What statutory rights are there under a goods contract?
9Goods to be of satisfactory quality
10Goods to be fit for particular purpose
11Goods to be as described
12Other pre-contract information included in contract
13Goods to match a sample
14Goods to match a model seen or examined
15Installation as part of conformity of the goods with the contract
16Goods not conforming to contract if digital content does not conform
17Trader to have right to supply the goods etc
18No other requirement to treat term about quality or fitness as included
What remedies are there if statutory rights under a goods contract are not met?
19Consumer's rights to enforce terms about goods
20Right to reject
21Partial rejection of goods
22Time limit for short-term right to reject
23Right to repair or replacement
24Right to price reduction or final right to reject
Other rules about remedies under goods contracts
25Delivery of wrong quantity
26Instalment deliveries
27Consignation, or payment into court, in Scotland
Other rules about goods contracts
28Delivery of goods
29Passing of risk
30Goods under guarantee
Can a trader contract out of statutory rights and remedies under a goods contract?
31Liability that cannot be excluded or restricted
32Contracts applying law of a country other than the UK
CHAPTER 3Digital content
What digital content contracts are covered?
33Contracts covered by this Chapter
What statutory rights are there under a digital content contract?
34Digital content to be of satisfactory quality
35Digital content to be fit for particular purpose
36Digital content to be as described
37Other pre-contract information included in contract
38No other requirement to treat term about quality or fitness as included
39Supply by transmission and facilities for continued transmission
40Quality, fitness and description of content supplied subject to modifications
41Trader's right to supply digital content
What remedies are there if statutory rights under a digital content contract are not met?
42Consumer's rights to enforce terms about digital content
43Right to repair or replacement
44Right to price reduction
45Right to a refund
Compensation for damage to device or to other digital content
46Remedy for damage to device or to other digital content
Can a trader contract out of statutory rights and remedies under a digital content contract?
47Liability that cannot be excluded or restricted
CHAPTER 4Services
What services contracts are covered?
48Contracts covered by this Chapter
What statutory rights are there under a services contract?
49Service to be performed with reasonable care and skill
50Information about the trader or service to be binding
51Reasonable price to be paid for a service
52Service to be performed within a reasonable time
53Relation to other law on contract terms
What remedies are there if statutory rights under a services contract are not met?
54Consumer's rights to enforce terms about services
55Right to repeat performance
56Right to price reduction
Can a trader contract out of statutory rights and remedies under a services contract?
57Liability that cannot be excluded or restricted
CHAPTER 5General and supplementary provisions
58Powers of the court
59Interpretation
60Changes to other legislation
PART 2Unfair terms
What contracts and notices are covered by this Part?
61Contracts and notices covered by this Part
What are the general rules about fairness of contract terms and notices?
62Requirement for contract terms and notices to be fair
63Contract terms which may or must be regarded as unfair
64Exclusion from assessment of fairness
65Bar on exclusion or restriction of negligence liability
66Scope of section 65
67Effect of an unfair term on the rest of a contract
68Requirement for transparency
69Contract terms that may have different meanings
How are the general rules enforced?
70Enforcement of the law on unfair contract terms
Supplementary provisions
71Duty of court to consider fairness of term
72Application of rules to secondary contracts
73Disapplication of rules to mandatory terms and notices
74Contracts applying law of a country other than the UK
75Changes to other legislation
76Interpretation of Part 2
PART 3Miscellaneous and General
CHAPTER 1Enforcement etc.
77Investigatory powers etc
78Amendment of weights and measures legislation regarding unwrapped bread
79Enterprise Act 2002: enhanced consumer measures and other enforcement
80Contravention of code regulating premium rate services
CHAPTER 2Competition
81Private actions in competition law
82Appointment of judges to the Competition Appeal Tribunal
CHAPTER 3Duty of letting agents to publicise fees etc
83Duty of letting agents to publicise fees etc
84Letting agents to which the duty applies
85Fees to which the duty applies
86Letting agency work and property management work
87Enforcement of the duty
88Supplementary provisions
CHAPTER 4Student complaints scheme
89Qualifying institutions for the purposes of the student complaints scheme
CHAPTER 5Secondary ticketing
90Duty to provide information about tickets
91Prohibition on cancellation or blacklisting
92Duty to report criminal activity
93Enforcement of this Chapter
94Duty to review measures relating to secondary ticketing
95Interpretation of this Chapter
CHAPTER 6General
96Power to make consequential provision
97Power to make transitional, transitory and saving provision
98Financial provision
99Extent
100Commencement
101Short title
SCHEDULES
SCHEDULE 1Amendments consequential on Part 1
Supply of Goods (Implied Terms) Act 1973 (c. 13)
1The Supply of Goods (Implied Terms) Act 1973 is amended...
2For “hire-purchase agreement” (or “hire purchase agreement”) in each place,...
3(1) Section 10 (implied undertakings as to quality or fitness)...
4(1) Section 11A (modification of remedies for breach of statutory...
5In section 12A (remedies for breach of hire-purchase agreement as...
6Omit section 14 (special provisions as to conditional sale agreements)....
7(1) Section 15 (supplementary) is amended as follows.
Sale of Goods Act 1979 (c. 54)
8The Sale of Goods Act 1979 is amended as follows....
9In section 1 (contracts to which Act applies), after subsection...
10In section 11 (when condition to be treated as warranty),...
11In section 12 (implied terms about title etc), after subsection...
12In section 13 (sale by description), after subsection (4) insert—...
13(1) Section 14 (implied terms about quality or fitness) is...
14In section 15 (sale by sample), after subsection (4) insert—...
15In section 15A (modification of remedies for breach of condition...
16(1) Section 15B (remedies for breach of contract as respects...
17(1) In section 20 (passing of risk), for subsection (4)...
18In section 29 (rules about delivery), after subsection (3) insert—...
19(1) Section 30 (delivery of wrong quantity) is amended as...
20In section 31 (instalment deliveries) after subsection (2) insert—
21In section 32 (delivery to carrier), for subsection (4) substitute—...
22(1) Section 33 (risk where goods are delivered at distant...
23(1) Section 34 (buyer's right of examining the goods) is...
24(1) Section 35 (acceptance) is amended as follows.
25In section 35A (right of partial rejection), after subsection (4)...
26(1) Section 36 (buyer not bound to return rejected goods)...
27Omit Part 5A (additional rights of buyer in consumer cases)....
28In section 51 (damages for non-delivery), after subsection (3) insert—...
29In section 52 (specific performance), after subsection (4) insert—
30In section 53 (remedy for breach of warranty), after subsection...
31In section 53A (measure of damages as respects Scotland), after...
32(1) Section 54 (interest) is amended as follows.
33In section 55 (exclusion of implied terms), after subsection (1)...
34(1) Section 58 (payment into court in Scotland) is amended...
35(1) Section 61 (interpretation) is amended as follows.
36In section 62(2) (savings for rules of law etc), for...
Supply of Goods and Services Act 1982 (c. 29)
37The Supply of Goods and Services Act 1982 is amended...
38In each place— (a) for “contract for the transfer of...
39In section 1 (the contracts concerned: transfer of property in...
40In section 4 (implied terms about quality or fitness in...
41In section 5A (modification of remedies for breach of statutory...
42In section 6 (the contracts concerned: hire of goods, as...
43In section 9 (implied terms about quality or fitness in...
44In section 10A (modification of remedies for breach of statutory...
45In section 11A (the contracts concerned: transfer of property in...
46In section 11D (implied terms about quality or fitness in...
47In section 11F (remedies for breach of contract) omit subsections...
48In section 11G (the contracts concerned: hire of goods, as...
49In section 11J (implied terms about quality or fitness in...
50Omit Part 1B (additional rights of transferee in consumer cases)....
51In section 12 (the contracts concerned: supply of services, as...
52(1) Section 18 (interpretation: general) is amended as follows.
Sale and Supply of Goods to Consumers Regulations 2002 (SI 2002/3045)
53The Sale and Supply of Goods to Consumers Regulations 2002...
Regulatory Enforcement and Sanctions Act 2008 (c. 13)
54In Schedule 3 to the Regulatory Enforcement and Sanctions Act...
Consequential repeal and revocation
55In consequence of the amendments made by this Schedule—
SCHEDULE 2Consumer contract terms which may be regarded as unfair
PART 1List of terms
1A term which has the object or effect of excluding...
2A term which has the object or effect of inappropriately...
3A term which has the object or effect of making...
4A term which has the object or effect of permitting...
5A term which has the object or effect of requiring...
6A term which has the object or effect of requiring...
7A term which has the object or effect of authorising...
8A term which has the object or effect of enabling...
9A term which has the object or effect of automatically...
10A term which has the object or effect of irrevocably...
11A term which has the object or effect of enabling...
12A term which has the object or effect of permitting...
13A term which has the object or effect of enabling...
14A term which has the object or effect of giving...
15A term which has the object or effect of permitting...
16A term which has the object or effect of giving...
17A term which has the object or effect of limiting...
18A term which has the object or effect of obliging...
19A term which has the object or effect of allowing...
20A term which has the object or effect of excluding...
PART 2Scope of Part 1
Financial services
21Paragraph 8 (cancellation without reasonable notice) does not include a...
22Paragraph 11 (variation of contract without valid reason) does not...
Contracts which last indefinitely
23Paragraphs 11 (variation of contract without valid reason), 12 (determination...
Sale of securities, foreign currency etc
24Paragraphs 8 (cancellation without reasonable notice), 11 (variation of contract...
Price index clauses
25Paragraphs 14 (determination of price after consumer bound) and 15...
SCHEDULE 3Enforcement of the law on unfair contract terms and notices
Application of Schedule
1This Schedule applies to— (a) a term of a consumer...
Consideration of complaints
2(1) A regulator may consider a complaint about a term...
Application for injunction or interdict
3(1) A regulator may apply for an injunction or (in...
Notification of application
4(1) Before making an application under paragraph 3, a regulator...
Determination of application
5(1) On an application for an injunction under paragraph 3,...
Undertakings
6(1) A regulator may accept an undertaking from a person...
Publication, information and advice
7(1) The CMA must arrange the publication of details of—...
Meaning of “regulator”
8(1) In this Schedule “regulator” means— (a) the CMA,
Other definitions
9In this Schedule— “the CMA” means the Competition and Markets...
The Financial Conduct Authority
10The functions of the Financial Conduct Authority under this Schedule...
SCHEDULE 4Amendments consequential on Part 2
Misrepresentation Act 1967 (c. 7)
1(1) Section 3 of the Misrepresentation Act 1967 (avoidance of...
Unfair Contract Terms Act 1977 (c. 50)
2The Unfair Contract Terms Act 1977 is amended as follows....
3In section 1(2) (scope of Part 1) for “to 4”...
4In section 2 (negligence liability), after subsection (3) insert—
5(1) Section 3 (liability arising in contract) is amended as...
6Omit section 4 (unreasonable indemnity clauses).
7Omit section 5 (“guarantee” of consumer goods).
8(1) Section 6 (sale and hire-purchase) is amended as follows....
9(1) Section 7 (miscellaneous contracts under which goods pass) is...
10Omit section 9 (effect of breach of contract).
11Omit section 12 (“dealing as consumer”).
12In section 13(1) (varieties of exemption clauses) for “and 5...
13In section 14 (interpretation of Part 1), at the appropriate...
14(1) Section 15 (scope of Part 2) is amended as...
15In section 16 (liability for breach of duty), after subsection...
16(1) Section 17 (control of unreasonable exemptions in consumer or...
17Omit section 18 (unreasonable indemnity clauses in consumer contracts).
18Omit section 19 (“guarantee” of consumer goods).
19(1) Section 20 (obligations implied by law in sale and...
20(1) Section 21 (obligations implied by law in other contracts...
21Omit section 22 (consequence of breach of contract).
22(1) Section 25 (interpretation of Part 2) is amended as...
23In section 26(2) (international supply contracts) omit “or 4”.
24(1) Section 27 (choice of law clauses) is amended as...
25Omit section 28 (temporary provision for sea carriage of passengers)....
26(1) Schedule 1 (scope of sections 2 to 4 and...
27In Schedule 2 (“guidelines” for application of reasonableness test), for...
Companies Act 1985 (c. 6)
28(1) Schedule 15D to the Companies Act 1985 (specified descriptions...
Merchant Shipping Act 1995 (c. 21)
29In section 184 of the Merchant Shipping Act 1995 (application...
Arbitration Act 1996 (c. 23)
30The Arbitration Act 1996 is amended as follows.
31(1) Section 89 (application of unfair terms regulations to consumer...
32For section 90 (regulations apply where consumer is a legal...
33In section 91(1) (arbitration agreement unfair where modest amount sought)...
Unfair Terms in Consumer Contracts Regulations 1999 (S.I. 1999/2083)
34The Unfair Terms in Consumer Contracts Regulations 1999 are revoked....
Enterprise Act 2002 (c. 40)
35In Schedule 15 to the Enterprise Act 2002 (enactments for...
Companies Act 2006 (c. 46)
36The Companies Act 2006 is amended as follows.
37(1) Section (A) of Part 2 of Schedule 2 (specified...
38(1) Part 2 of Schedule 11A (specified descriptions of disclosures...
Consequential repeals
39In consequence of the amendments made by this Schedule—
SCHEDULE 5Investigatory powers etc.
PART 1Basic concepts
Overview
1(1) This Schedule confers investigatory powers on enforcers and specifies...
Enforcers
2(1) In this Schedule “enforcer” means— (a) a domestic enforcer,...
Domestic enforcers
3(1) In this Schedule “domestic enforcer” means—
Schedule 13 enforcers
4. In this Schedule “ Schedule 13 enforcer ” means a...
Public designated enforcers
5In this Schedule “public designated enforcer” means a person or...
Unfair contract terms enforcer
6In this Schedule “unfair contract terms enforcer” means a person...
Officers
7(1) In this Schedule “officer”, in relation to an enforcer,...
Interpretation of other terms
8In this Schedule— “Schedule 13 infringement” has the same meaning...
PART 2The enforcer's legislation
Enforcer's legislation
9(1) In this Schedule “the enforcer's legislation”, in relation to...
Enforcer's legislation: duties and powers mentioned in paragraph 9(1)(a)
10The duties and powers mentioned in paragraph 9(1)(a) are those...
Enforcer's legislation: legislation mentioned in paragraph 9(1)(b)
11Here is the table mentioned in paragraph 9(1)(b)— Enforcer Legislation...
Powers to amend paragraph 10 or 11
12(1) The Secretary of State may by order made by...
PART 3Powers in relation to the production of information
Exercise of powers in this Part
13(1) An enforcer of a kind mentioned in this paragraph...
Power to require the production of information
14An enforcer or an officer of an enforcer may give...
Procedure for notice under paragraph 14
15(1) A notice under paragraph 14 must be in writing...
Enforcement of notice under paragraph 14
16(1) If a person fails to comply with a notice...
Non-compliance with notice under paragraph 14: power of court to impose monetary penalties
16A(1) This paragraph applies where— (a) an enforcer or an...
Non-compliance with notice under paragraph 14: powers of CMA to give provisional enforcement notice
16B(1) This paragraph applies where— (a) the CMA has given...
Non-compliance with notice under paragraph 14: power of CMA to give final enforcement notice
16C(1) This paragraph applies where— (a) the CMA has given...
Appeals against final enforcement notice
16D(1) A person to whom a final enforcement notice is...
Recovery of penalties imposed under paragraph 16C
16E(1) This paragraph applies where a penalty imposed by a...
Statement of policy in relation to penalties under paragraph 16C
16F(1) The CMA must prepare and publish a statement of...
Penalties imposed under paragraphs 16A and 16C: further provision
16G(1) If the whole or any portion of a penalty...
Meaning of “turnover” for purposes of paragraphs 16A and 16C
16H(1) References to “turnover” of a person in paragraphs 16A...
Power to amend amounts
16I(1) The Secretary of State may by regulations amend the...
Miscellaneous
16J(1) The CMA may not make an application under paragraph...
Limitations on use of information provided in response to a notice under paragraph 14
17(1) This paragraph applies if a person provides information in...
Application to Crown
18In its application in relation to— (a) an enforcer acting...
PART 4Further powers exercisable by domestic enforcers and Schedule 13 enforcers
Exercise of powers in this Part: domestic enforcers
19(1) A domestic enforcer may exercise a power in this...
Exercise of powers in this Part: Schedule 13 enforcers
20(1) Any power in this Part of this Schedule which...
Power to purchase products
21(1) An officer of an enforcer may—
Power to observe carrying on of business etc
22(1) An officer of an enforcer may enter premises to...
Power to enter premises without warrant
23(1) An officer of an enforcer may enter premises at...
Application of paragraphs 25 to 31
24Paragraphs 25 to 31 apply if an officer of an...
Power to inspect products etc
25(1) The officer may inspect any product on the premises....
Power to test equipment
26(1) An officer of a domestic enforcer may test any...
Power to require the production of documents
27(1) The officer may, at any reasonable time—
Power to seize and detain goods
28(1) The officer may seize and detain goods other than...
Power to seize documents required as evidence
29(1) The officer may seize and detain documents.
Power to decommission or switch off fixed installations
30(1) The power in sub-paragraph (2) is available to an...
30A(1) The power in sub-paragraph (2) is available to an...
Power to break open container etc
31(1) The officer may, for the purpose of exercising any...
Power to enter premises with warrant
32(1) A justice of the peace may issue a warrant...
Entry to premises under warrant
33(1) A warrant under paragraph 32 authorises an officer of...
Power to require assistance from person on premises
34(1) If an officer of an enforcer has entered premises...
Definitions for purposes of this Part
35In this Part of this Schedule— “goods” has the meaning...
PART 5Provisions supplementary to Parts 3 and 4
Offence of obstruction
36(1) A person commits an offence if the person—
Offence of purporting to act as officer
37(1) A person who is not an officer of an...
Access to seized goods and documents
38(1) This paragraph applies where anything seized by an officer...
Notice of testing of goods
39(1) Sub-paragraphs (3) and (4) apply where goods purchased by...
Appeals against detention of goods and documents
40(1) This paragraph applies where goods or documents are being...
Compensation
41(1) This paragraph applies where an officer of an enforcer...
Meaning of “goods” in this Part
42In this Part of this Schedule “goods” does not include...
PART 6Exercise of enforcement functions by area enforcers
Interpretation of this Part
43In this Part, “area enforcer” means— (a) a local weights...
Investigatory powers
44(1) Sub-paragraphs (3) to (6) apply in relation to an...
Civil proceedings
45(1) Sub-paragraphs (4) to (7) apply in relation to civil...
Criminal proceedings
46(1) A local weights and measures authority in England or...
SCHEDULE 6Investigatory powers: consequential amendments
Registered Designs Act 1949 (c. 88)
1(1) Section 35ZB of the Registered Designs Act 1949 (enforcement)...
Trade Descriptions Act 1968 (c. 29)
2The Trade Descriptions Act 1968 is amended as follows.
3In section 26 (enforcing authorities) after subsection (1) insert—
4Omit section 27 (power to make test purchases).
5Omit section 28 (power to enter premises and inspect and...
6Omit section 29 (obstruction of authorised officers).
7Omit section 30 (notice of test and intended prosecution).
8Omit section 33 (compensation for loss, etc of goods seized...
9(1) Section 40 (provisions as to Northern Ireland) is amended...
Hallmarking Act 1973 (c. 43)
10(1) Section 9 of the Hallmarking Act 1973 (enforcement of...
Prices Act 1974 (c. 24)
11(1) The Schedule to the Prices Act 1974 (enforcement) is...
Consumer Credit Act 1974 (c. 39)
12The Consumer Credit Act 1974 is amended as follows.
13In section 161 (enforcement authorities), after subsection (1A) insert—
14Omit section 162 (powers of entry and inspection).
15Omit section 163 (compensation for loss).
16Omit section 164 (power to make test purchases etc).
17Omit section 165 (obstruction of authorised officers).
18In Schedule 1 (prosecution and punishment of offences) omit the...
Estate Agents Act 1979 (c. 38)
19The Estate Agents Act 1979 is amended as follows.
20In section 3(1)(cb) (power to make orders prohibiting unfit persons...
21In section 9 (information for the lead enforcement authority) omit...
22Omit section 11 (powers of entry and inspection).
23Omit section 11A (failure to produce information).
24In section 26 (enforcement authorities), after subsection (1) insert—
25Omit section 27 (obstruction and personation of authorised officers).
26(1) Paragraph 14 of Schedule 2 (applications under sections 6(1)...
Video Recordings Act 1984 (c. 39)
27(1) Section 16A of the Video Recordings Act 1984 (enforcement)...
Weights and Measures Act 1985 (c. 72)
28The Weights and Measures Act 1985 is amended as follows....
29In section 38(2) (special powers of inspectors with respect to...
30Omit section 42 (power to make test purchases).
31Omit section 79 (general powers of inspection and entry).
32Before section 80 insert— Investigatory powers For the investigatory powers available to a local weights and...
33In section 80 omit “or the packaged goods regulations”.
34In section 81(1)(b) (failure to provide assistance or information) omit...
35(1) Section 84 (penalties) is amended as follows.
36In paragraph 21(2)(b) of Schedule 11 (application of provisions applying...
Consumer Protection Act 1987 (c. 43)
37The Consumer Protection Act 1987 is amended as follows.
38In section 27 (enforcement) after subsection (3) insert—
39Omit section 28 (test purchases).
40(1) Section 29 (powers of search etc) is amended as...
41(1) Section 30 (provisions supplemental to section 29) is amended...
42In section 31(1) (power of customs officer to detain goods)...
43In section 32(1) (obstruction of authorised officer)—
44In section 33(1) (appeals against detention of goods) for “any...
45In section 34(1) (compensation for seizure and detention) for “29”...
46In section 44(4) (service of documents)— (a) omit “28(2) or”,...
Education Reform Act 1988 (c. 40)
47(1) Section 215 of the Education Reform Act 1988 (unrecognised...
Copyright, Designs and Patents Act 1988 (c. 48)
48The Copyright, Designs and Patents Act 1988 is amended as...
49(1) Section 107A (enforcement of section 107 by local weights...
50(1) Section 198A (enforcement of section 198 by local weights...
Clean Air Act 1993 (c. 11)
51The Clean Air Act 1993 is amended as follows.
52(1) Section 30 (regulations about motor fuel) is amended as...
53In section 31 (regulations about sulphur content of oil fuel...
54In section 32(4) (powers of entry not to apply in...
55In section 49(1) (unjustified disclosures of information) after “this Act”...
56In section 56 (rights of entry and inspection etc) after...
57In section 58(1) (power of local authorities to obtain information)—...
Sunday Trading Act 1994 (c. 20)
58(1) Part 1 of Schedule 2 to the Sunday Trading...
Trade Marks Act 1994 (c. 26)
59(1) Section 93 of the Trade Marks Act 1994 (enforcement...
Olympic Symbol etc (Protection) Act 1995 (c. 32)
60(1) Section 8A of the Olympic Symbol etc (Protection) Act...
Criminal Justice and Police Act 2001 (c. 16)
61The Criminal Justice and Police Act 2001 is amended as...
62In section 57(1) (retention of seized items)—
63(1) Section 65 (meaning of legal privilege) is amended as...
64In section 66(4) (construction of references to a search)—
65(1) Part 1 of Schedule 1 (powers to which section...
66(1) Part 1 of Schedule 2 (application of enactments) is...
Enterprise Act 2002 (c. 40)
67The Enterprise Act 2002 is amended as follows.
68Omit section 224 (power of CMA to require the provision...
69Omit section 225 (power of other enforcer to require the...
70Omit section 226 (procedure for notices requiring information).
71Omit section 227 (enforcement of notices).
72Omit section 227A (power to enter premises without warrant).
73Omit section 227B (powers exercisable on the premises).
74Omit section 227C (power to enter premises with warrant).
75Omit section 227D (ancillary provisions about powers of entry).
76Omit section 227E (obstructing, or failing to co-operate with, powers...
77Omit section 227F (retention of documents and goods).
78Before section 228 (but after the italic heading “Miscellaneous”) insert—...
79In section 228 (evidence) omit subsection (4).
80In section 236 (application of Part 8 to Crown) omit...
81In Schedule 14 (specified functions for the purposes of Part...
Fireworks Act 2003 (c. 22)
82(1) Section 12 of the Fireworks Act 2003 (enforcement) is...
Christmas Day (Trading) Act 2004 (c. 26)
83(1) Section 3 of the Christmas Day (Trading) Act 2004...
Financial Services Act 2012 (c. 21)
84(1) Section 107 of the Financial Services Act 2012 (power...
Consequential repeals and revocations
85In consequence of the amendments made by this Schedule, the...
SCHEDULE 7Enterprise Act 2002: enhanced consumer measures and other enforcement
1Part 8 of the Enterprise Act 2002 (enforcement of certain...
2In section 210 (consumers), omit subsection (5).
3(1) Section 211 (domestic infringements) is amended as follows.
4In section 213(5A) (CPC enforcers), for paragraph (i) substitute—
5(1) Section 214 (consultation) is amended as follows.
6In section 217 (enforcement orders), after subsection (10) insert—
7In section 219 (undertakings), after subsection (5) insert—
8After section 219 insert— Definition of enhanced consumer measures (1) In this Part, enhanced consumer measures are measures (not...
9(1) Section 220 (further proceedings) is amended as follows.
10In section 229 (advice and information), after subsection (1) insert—...
SCHEDULE 8Private actions in competition law
PART 1Competition Act 1998
1The Competition Act 1998 is amended in accordance with this...
2For the heading of Chapter 4 of Part 1, substitute...
3For the cross-heading preceding section 46, substitute “ Appeals and...
4(1) For section 47A substitute— Proceedings before the Tribunal: claims...
5(1) For section 47B substitute— Collective proceedings before the Tribunal...
6After section 47B (as substituted by paragraph 5) insert— Collective...
7After section 47C (inserted by paragraph 6) insert— Proceedings under...
8(1) After section 47D (inserted by paragraph 7) insert— Limitation...
9(1) Section 49 (further appeals) is amended in accordance with...
10(1) After section 49 insert— Settlements relating to infringements of...
11(1) After section 49A (inserted by paragraph 10) insert— Collective...
12After section 49B (inserted by paragraph 11) insert— Approval of...
13(1) Section 58 (findings of fact by CMA) is amended...
14(1) For section 58A substitute— Infringement decisions (1) This section applies to a claim in respect of...
15(1) Section 59 (interpretation of Part 1) is amended in...
16In section 71 (regulations, orders and rules), after subsection (4)(ca)...
17(1) Schedule 8 (appeals) is amended in accordance with this...
PART 2Enterprise Act 2002
18The Enterprise Act 2002 is amended in accordance with this...
19(1) Section 14 (constitution of Tribunal for particular proceedings and...
20In section 15 (Tribunal rules), in subsection (1), at the...
21In section 16 (transfers of certain proceedings to and from...
22Schedule 4 (Tribunal: procedure) is amended in accordance with the...
23In paragraph 1 (decisions of the Tribunal), for sub-paragraph (1)(a)...
24After paragraph 1 insert— Enforcement of injunctions in England and...
25In each of paragraphs 4(c) and 5(1)(c)—
26In paragraph 6— (a) for sub-paragraph (a) substitute—
27In paragraph 7— (a) for “specified body” substitute “ representative...
28In paragraph 9— (a) the existing provision is numbered as...
29In paragraph 11(2), for paragraph (a) substitute—
30For paragraph 13 substitute— (1) Tribunal rules may provide for the Tribunal—
31After paragraph 15 insert— Fast-track procedure (1) Tribunal rules may make provision in relation to a...
32In paragraph 17 (conduct of the hearing)—
33After paragraph 20 insert— Stay or sist of proceedings (1) In relation to proceedings in England and Wales or...
34After paragraph 21 insert— Injunctions Tribunal rules may make provision in relation to the grant...
35In paragraph 23(3), for “an individual” substitute “ a person...
36In paragraph 25, after “transfer of” insert “ all or...
PART 3Courts and Legal Services Act 1990
37In the Courts and Legal Services Act 1990, in section...
SCHEDULE 9Duty of letting agents to publicise fees: financial penalties
Notice of intent
1(1) Before imposing a financial penalty on a letting agent...
Right to make representations
2The letting agent may, within the period of 28 days...
Final notice
3(1) After the end of the period mentioned in paragraph...
Withdrawal or amendment of notice
4(1) A local weights and measures authority may at any...
Appeals
5(1) A letting agent on whom a final notice is...
Recovery of financial penalty
6(1) This paragraph applies if a letting agent does not...
SCHEDULE 10Secondary ticketing: financial penalties
Notice of intent
1(1) Before imposing a financial penalty on a person for...
Right to make representations
2A person on whom a notice of intent is served...
Final notice
3(1) After the end of the period mentioned in paragraph...
Withdrawal or amendment of notice
4(1) The enforcement authority may at any time—
Appeals
5(1) A person on whom a final notice is served...
Recovery of financial penalty
6(1) This paragraph applies if a person does not pay...

Consumer Rights Act 2015

2015 c. 15

An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes.

Be it enacted by the Queen's most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—