SCHEDULES

SCHEDULE 5 U.K. Complaints, conduct matters and DSI matters: procedure

Part 2 E+W Handling of complaints

8 E+W Omit paragraph 8 (local resolution of complaints) and the italic heading before that paragraph.

Commencement Information

I1 Sch. 5 para. 8 in force for certain purposes at Royal Assent, see s. 183

I2 Sch. 5 para. 8 in force at 1.2.2020 in so far as not already in force by S.I. 2020/5, reg. 2(n) (with art. 3(1)(2)(4))