Schedules
Schedule 9The new homes ombudsman scheme
I12Membership
1
The scheme must include provision about the procedure for becoming and remaining a member of the scheme.
2
That provision may include—
a
a requirement to pay a fee;
b
a requirement to provide information;
c
a requirement to have internal procedures in place for the handling and resolution of complaints about matters in relation to which complaints may be made under the scheme.
3
If the scheme includes a requirement mentioned in sub-paragraph (2)(c), it must also include a requirement to publish the procedures.