Part 5Other provision about safety, standards etc
Housing complaints
160Housing complaints made to a housing ombudsman
1
Schedule 2 to the Housing Act 1996 is amended in accordance with subsections (2) and (3).
2
In paragraph 7 (determinations by housing ombudsman)—
a
after “approved scheme shall” insert “, in accordance with the scheme,”
, and
b
for the words from “and not withdrawn” to “but withdrawn” substitute “under the scheme”
.
3
Omit paragraphs 7A to 7C (complaints to a housing ombudsman to be referred by designated person and exceptions).
4
The amendments made by this section apply in relation to a complaint made to a housing ombudsman—
a
after the time this section comes into force, or
b
before the time this section comes into force, but only if a determination by a housing ombudsman is still pending in respect of the complaint at such time.