Part 4Higher-risk buildings

Engagement with residents etc

I193Complaints procedure operated by principal accountable person

1

The principal accountable person for an occupied higher-risk building must as soon as reasonably practicable after the relevant time establish and operate a system for the investigation of relevant complaints.

2

The Secretary of State may by regulations make provision about the establishment and operation of complaints systems under this section.

3

The regulations may in particular make provision—

a

about the way in which complaints may be made;

b

about the period within which a complaint must be considered and dealt with;

c

requiring the principal accountable person to refer a complaint to the regulator.

4

In this section—

  • “relevant complaint” means a complaint relating to—

    1. a

      a building safety risk as regards the building, or

    2. b

      the performance by an accountable person for the building of any duty under, or under regulations made under, this Part;

  • “the relevant time” has the meaning given by section 85.