PART 8Appeals and super-complaints
CHAPTER 2Super-complaints
I1I2171OFCOM’s guidance about super-complaints
1
OFCOM must produce guidance about complaints under section 169, which must include guidance about—
a
the criteria specified in regulations under section 169(3),
b
procedural matters relating to such complaints, and
c
any other aspect of such complaints that OFCOM consider it appropriate to include.
2
OFCOM must publish the guidance (and any revised or replacement guidance).