PART 8Appeals and super-complaints

CHAPTER 2Super-complaints

171OFCOM’s guidance about super-complaints

1

OFCOM must produce guidance about complaints under section 169, which must include guidance about—

a

the criteria specified in regulations under section 169(3),

b

procedural matters relating to such complaints, and

c

any other aspect of such complaints that OFCOM consider it appropriate to include.

2

OFCOM must publish the guidance (and any revised or replacement guidance).