Digital Markets, Competition and Consumers Act 2024 (c. 13)

Schedules

Section 295

Schedule 25 Exempt ADR providers

Part 1 List of exempt persons

• The Commission for Local Administration in England (also known as the Local Government and Social Care Ombudsman) and each Local Commissioner within the meaning of section 23(3) of the Local Government Act 1974

• The Consumer Council for Water

• The Health Service Commissioner for England

• The Legal Ombudsman

• The Northern Ireland Public Services Ombudsman

• The Office of the Independent Adjudicator for Higher Education (registered company number 04823842) in relation to its functions as the designated operator under section 13 of the Higher Education Act 2004

• The Parliamentary Commissioner for Administration

• The Pensions Ombudsman

• The Public Services Ombudsman for Wales or Ombwdsmon Gwasanaethau Cyhoeddus Cymru

• The Scottish Legal Complaints Commission

• The Scottish Public Services Ombudsman

Part 2 Exempt redress schemes

• An approved estate agents redress scheme

• An approved postal operators redress scheme

• An approved social housing ombudsman scheme

• Approved public communications provider dispute procedures

• The Financial Ombudsman Scheme

• A qualifying lettings agency work redress scheme

• A qualifying property management work redress scheme

• A qualifying redress scheme for the gas or electricity sector

Part 3 Supplementary

1 In this Schedule—

• “approved estate agents redress scheme” means an approved redress scheme within the meaning of section 23A of the Estate Agents Act 1979;

• “approved postal operators redress scheme” means an approved redress scheme for investigating and determining complaints about postal operators (see section 52 of the Postal Services Act 2011);

• “approved public communications provider dispute procedures” means dispute procedures maintained by public communications providers that are approved under section 54 of the Communications Act 2003 for the purposes of section 52(5) of that Act;

• “approved social housing ombudsman scheme” means a scheme which is approved for the purposed of Schedule 2 to the Housing Act 1996;

• “qualifying lettings agency work redress scheme” means a redress scheme which is approved as mentioned in section 83(1)(a), or is a government scheme for the purposes of section 83(1)(b), of the Enterprise and Regulatory Reform Act 2013;

• “qualifying property management work redress scheme” means a redress scheme which is approved as mentioned in section 84(1)(a), or is a government administered redress scheme for the purposes of section 84(1)(b), of the Enterprise and Regulatory Reform Act 2013;

• “qualifying redress scheme for the gas or electricity sector” means a redress scheme which is approved as mentioned in section 47(1)(a), or is administered and designated as mentioned in section 47(1)(b), of the Consumers, Estate Agents and Redress Act 2007.