Part 4Consumer rights and disputes
Chapter 1Protection from unfair trading
Prohibition of unfair commercial practices
229Contravention of the requirements of professional diligence
For the purposes of this Chapter, a commercial practice involves a contravention of the requirements of professional diligence if the practice falls short of the standard of skill and care which a trader may reasonably be expected to exercise towards consumers which is commensurate with either—
a
honest market practice in the trader’s field of activity, or
b
the general principle of good faith in the trader’s field of activity.