Part 4Consumer rights and disputes

Chapter 2Subscription contracts

Duties of traders

260Arrangements for consumers to exercise right to end contract

(1)A trader must make arrangements to enable a consumer to exercise a right to bring a subscription contract to an end—

(a)in a way which is straightforward, and

(b)without having to take any steps which are not reasonably necessary for bringing the contract to an end.

(2)A consumer may, alternatively, exercise a right to bring a subscription contract to an end by notifying the trader in accordance with subsection (6) that the consumer is bringing the contract to an end.

(3)A consumer may exercise a right to bring a subscription contract to an end at any time permitted by regulations under section 277(1)(c).

(4)In relation to a subscription contract entered into online, arrangements under subsection (1) must—

(a)enable a consumer to bring the contract to an end online, and

(b)ensure that instructions for doing so are displayed online in a place or places that a consumer seeking to end the contract is likely to find them.

(5)Arrangements under this section must comply with any other requirements specified in regulations under section 277(1)(c).

(6)A notification under subsection (2) may be given by the consumer making a clear statement setting out their decision to bring the contract to an end.