An individual operative having an issue or grievance shall in the first instance raise it verbally with his immediate supervisor and every effort should be made to reach a settlement at this level.

Failing settlement the issue or grievance may then be taken up with the site or works manager, agent or general foreman, or other person designated by management for that purpose. At this stage the operative may be accompanied by his union representative. If the problem cannot be resolved it should be referred to the Joint Secretaries for conciliation.