The Electricity (Standards of Performance) Regulations 1993

Providing a supply

5.—(1) This regulation applies where—

(a) a customer has given a notice either under section 16(2) of the Act in respect of premises at which that person was not previously a tariff customer or requesting the installation of an appropriate meter at premises from which the meter has been removed at a customer’s request;

(b) it is necessary for the supplier to visit the customer’s premises to install an appropriate meter and to energise the supply at the supplier’s fuse to enable a supply to be provided to the customer’s premises;

(c) the supplier is not required to install any electric line other than a line to connect the meter and the supplier’s fuse where the distance between the connection points of the meter and the electrical plant containing the supplier’s fuse does not or will not exceed one metre;

(d) the supplier has received from the customer—

(i) all the information in relation to the supply requested by the notice which the supplier might reasonably require; and

(ii) the amounts (if any) specified by him in any notice given by him under section 16(3) of the Act as being required prior to the supply bang provided; and

(e) the customer has communicated orally with the supplier in connection with the ascertainment of the specified time.

(2) Where this regulation applies and the supplier, in respect of a notice given—

(a) by a domestic customer, fails within the prescribed period from the commencement date to make an appointment to visit during a specified time, the supplier shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum;

(b) by a non-domestic customer to whose premises the supply will be given through and the quantity of electricity ascertained by a whole current meter, fails within the prescribed period from the commencement date to make an appointment to visit during a specified time, the supplier shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum; or

(c) by any other customer, fails to make an appointment to visit during a part of a day as requested by the customer, the supplier shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum.

(3) If the supplier fails to visit during the specified time or, where sub-paragraph (2)(c) applies, during the part of the day as requested in accordance with that sub-paragraph, he shall, except in any of the circumstances described in paragraph (4), pay to the customer the prescribed sum.

(4) The circumstances described in this paragraph are—

(a) each of the circumstances described in regulation 15 provided that, in relation to paragraph (6) of that regulation, the supplier gave the customer not less than one working day’s prior warning (whether or not in writing) that he would be unable to make the visit or the circumstances referred to in that paragraph occurred at a time when it was not reasonably practicable to give such a warning;

(b) in relation to sub-paragraph (2)(c), that the customer requested the visit during a part of the day less than two hours or that it was otherwise reasonable that the supplier was unable to agree to make the visit as requested by the customer; and

(c) that the supplier reasonably believed that the maximum period for which the supply is required by the customer does not exceed three months.