Explanatory Note
(This not is not part of the Rules)
These Rules make provision as to the procedure to be followed where a complaint or dispute relating to an occupational or personal pension scheme is referred to the Pensions Ombudsman under Part X of the Pension Schemes Act 1993.
The Rules make provision as to the form of any reference; the giving of notice; the submission of documents and other evidence and the conduct of the investigation, including any hearing that might be held.
An assessment of the cost to business of complying with these Rules has been prepared and copies may be obtained from the Department of Social Security Room 11/18 The Adelphi 1-11 John Adam Street, London WC2N 6HD. A copy has been placed in the library of each of the Houses of Parliament.