http://www.legislation.gov.uk/uksi/1996/3065/regulation/1/made

The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1996

Water supply

Consumer complaints

Utilities

King's Printer of Acts of Parliament

2011-07-04

WATER INDUSTRY, ENGLAND AND WALES

These Regulations amend the Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989 in relation to water undertakers. They require the undertaker to maintain a minimum pressure of seven metres static head in communication pipes. If the pressure falls below that minimum for an hour or more on two occasions in any period of 28 days, the customer is entitled to a payment or credit of £25.