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Nurses Agencies Regulations 2002
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- UK Statutory Instruments
- 2002 No. 3212
- PART I
- Regulation 5
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Service user’s guide
5.—(1) The registered person shall prepare a service user’s guide which shall include—
(a)a summary of the statement of purpose;
(b)the terms and conditions in respect of the services to be provided to service users, including as to the amount and method of payment of fees;
(c)a summary of the complaints procedure established in accordance with regulation 18; and
(d)the address and telephone number of the Commission.
(2) The registered person shall make a copy of the service user’s guide available on request for inspection at the agency premises by every service user and any person acting on behalf of a service user.
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