Article 4
SCHEDULE 6HOUSING BENEFIT AND COUNCIL TAX BENEFIT PERFORMANCE INDICATORS
| Indicator Number | Description of indicator |
|---|---|
| 1 | Security: whether the authority has a written and pro-active strategy for combating fraud and error which embraces specified initiatives including those sponsored by the Department for Work and Pensions, which is communicated regularly to all staff. |
| 2 | The speed of processing; the average time for processing new claims. |
| 3 | The speed of processing; the average time for processing notifications of changes of circumstances. |
| 4 | The speed of processing; the percentage of renewal claims processed on time. |
| 5 | The accuracy of processing; the percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the determination for a sample of cases checked post-determination. |
| 6 | The accuracy of processing; the percentage of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year. |