http://www.legislation.gov.uk/uksi/2003/33/regulation/6/made

The Electronic Communications (Universal Service) Regulations 2003

Service Level Agreements

King's Printer of Acts of Parliament

2011-07-04

ELECTRONIC COMMUNICATIONS

These Regulations enable the Director General of Telecommunications (“the Director”) to carry out certain preparatory tasks required by Directive 2002/21/EC of the European Parliament and of the Council on a common regulatory framework for electronic communications networks and services (“the Framework Directive”) and Directive 2002/22/EC of the European Parliament and of the Council on universal service and users' rights relating to electronic communications networks and services (“the Universal Service Directive”).