SCHEDULE 3OTHER CONTRACTUAL TERMS
F1PART 5A COMPLAINTS RECEIVED ON OR AFTER 1ST APRIL 2009
Annotations:
Amendments (Textual)
46B
As regards complaints relating to any matter reasonably connected with the provision of services under the agreement which are received on or after 1st April 2009, the contractor must have in place a complaints procedure which meets the requirements of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
Sch. 3 Pt. 5A inserted (1.4.2009) by The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (S.I. 2009/309), reg. 1(2), Sch. para. 6(2) (with Sch. para. 8)