SCHEDULE 3OTHER CONTRACTUAL TERMS
PART 6COMPLAINTS
Co-operation with investigations51
1
The contractor F3... shall co-operate with—
a
any investigation of a complaint in relation to any matter reasonably connected with the provision of services under the agreement undertaken by—
i
F4the Board; and
ii
F1the Health Service Commissioner; and
b
any investigation of a complaint by an NHS body or local authority which relates to a patient or former patient of the contractor.
2
In sub-paragraph (1)—
“NHS body” means F5the Board, an NHS trust, an NHS foundation trust, F6... a Local Health Board, a Health Board, a Health and Social Services Board, a Health and Social Services Trust or, a Health Board or Special Health Board constituted under section 2 of the National Health Service (Scotland) Act 1978 M1;
“local authority” means—
- a
any of the bodies listed in section 1 of the Local Authority Social Services Act 1970 M2 (local authorities);
- b
the Council of the Isles of Scilly; F10...
- c
a council constituted under section 2 of the Local Government etc. (Scotland) Act 1994 M3 (constitution of councils); F11or
- d
F12a council of a county or county borough in Wales;
- a
F2“Health Service Commissioner” means the person appointed Health Service Commissioner for England in accordance with section 1 of, and Schedule 1 to, the Health Service Commissioners Act 1993.
3
The co-operation required by sub-paragraph (1) includes—
a
answering questions reasonably put to the contractor by F7the Board;
b
providing any information relating to the complaint reasonably required by F8the Board; and
c
attending any meeting to consider the complaint (if held at a reasonably accessible place and at a reasonable hour, and due notice has been given) if the contractor's presence at the meeting is reasonably required by F9the Board.