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16. A decision given under regulation 10 must be given in writing and must include—
(a)reasons for the decision;
(b)an explanation as to whether and, if so, to what extent the decision—
(i)varies or revokes the decision already made by the Board in respect of the matters complained of in the relevant complaint;
(ii)substitutes a different decision;
(c)details of any compensation payable by the Board;
(d)references to any relevant legislation;
(e)a statement that if the complainant is dissatisfied with the decision he may refer the matter to the PPF Ombudsman;
(f)the address at which the PPF Ombudsman may be contacted.
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