Local authority action – generalE+W
This section has no associated Explanatory Memorandum
10. Every local authority must—
(a)appoint one of their officers as a complaints manager to assist the authority in the co-ordination of all aspects of their consideration of representations;
(b)take all reasonable steps to see that everyone involved in the handling and consideration of representations is familiar with the procedure set out in these Regulations; and
(c)deal expeditiously in the handling and consideration of representations under these Regulations.