19.—(1) The Regulator may refund all or part of a fee to an applicant or authorised person if he is satisfied that—
(a)where the fee was calculated by reference to the applicant’s or authorised person’s expected turnover from claims management activities during a period, the actual turnover for the period was substantially less than the expected turnover; or
(b)the applicant or authorised person has been otherwise overcharged.
(2) If an authorised person surrenders his authorisation, the Regulator may refund so much of the fee for that year as represents the difference between the amount paid and the amount that the Regulator is satisfied was properly due for the part of the year until the surrender.