The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008

1Citation, commencement and extent

2Interpretation

3Regulated providers’ complaints handling procedure

4Recording complaints upon receipt

5Recording handling of complaints

6Signposting consumers to the redress scheme if complaints cannot be resolved

7Allocation and maintenance of adequate resources for complaints handling

8Section 12 and 13 complaints

9Referral of consumers from Consumer Direct

10Information to be provided to consumers

11Publication of information on complaints

2008 No. 1898

Electricity

Gas

The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008

Made16th July 2008

Coming into force1st October 2008

The Gas and Electricity Markets Authority1 in exercise of the powers conferred by sections 43, 44, 46 of the Consumers, Estate Agents and Redress Act 20072,after considering the results of research to discover the views of a representative sample of persons likely to be affected and after consultation with persons and bodies appearing to be representative of persons likely to be affected by the Regulations in accordance with section 44(1) of that Act, and with the consent of the Secretary of State in accordance with section 43(4) of that Act, makes the following Regulations: