Amendment of regulation 6 of the Complaints Regulations3

In regulation 6 of the Complaints Regulations (duty to handle complaints), after paragraph (1), insert—

1A

This regulation also applies to a complaint made on or after 1st September 2009 in accordance with these Regulations to a local authority where—

a

the local authority has made arrangements with a person for the discharge of a relevant function; and

b

the complaint relates to the discharge of, or the failure to discharge, a relevant function under those arrangements.

1B

In paragraph (1A), “relevant function” means—

a

any of the local authority’s social services functions; or

b

any function to be discharged by the local authority under arrangements specified in paragraph (1)(a)(ii).