Care standards complaintsI110
1
This regulation applies where it appears to a local authority considering a complaint that the complaint is wholly or in part a care standards complaint.
2
The local authority must—
a
ask the complainant whether the complainant consents to details of the complaint being sent to the registered person; and
b
if the complainant so consents, send such details to the registered person as soon as reasonably practicable.
3
Where a complaint is in part a care standards complaint and in part for the local authority to consider, the local authority must—
a
as soon as reasonably practicable notify the complainant which part of the complaint will be handled by the local authority in accordance with these Regulations; and
b
where the local authority has sent details of the complaint to the registered person under paragraph (2)(b), co-operate as much as is reasonable and practicable with the registered person for the purpose of ensuring that the complainant receives a co-ordinated response to the complaint.
4
In this regulation, “registered person” means the person registered under section 11 of the Care Standards Act 2000 in respect of the establishment or agency complained about.