http://www.legislation.gov.uk/id/uksi/2009/309

http://www.legislation.gov.uk/uksi/2009/309/regulation/21

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

National Health Service (NHS)

Care

Health, well-being and care

Dispensaries and prescription services

Dental services

NATIONAL HEALTH SERVICE, ENGLAND

SOCIAL CARE, ENGLAND

Statute Law Database

2024-07-12

Expert Participation

2009-04-01

These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 6(1A)

(1B)

The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009

reg. 3

reg. 1(2)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 8(2)

(2A)

The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009

reg. 4(3)

reg. 1(2)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 6(1)(ba)

The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013

Sch. 2

para. 123(3)

Sch. 3

para. 18

art. 1(2)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 7(1A)(b)(i)

The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022

reg. 37(2)(b)(i)

reg. 1(2)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 7(1A)(b)(ii)

The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022

reg. 37(2)(b)(ii)

reg. 1(2)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 7(1A)(b)(iii)

The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022

reg. 37(2)(b)(iii)

reg. 1(2)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 6(1)(ba)

The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022

reg. 187(2)

reg. 1(2)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

Regulations

The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022

Sch.

para. 1(1)

(3)

Sch.

para. 1(2)

reg. 1(2)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

Regulations

The Health and Care Act 2022 (Commencement No. 2 and Transitional and Saving Provision) Regulations 2022

reg. 31(3)

reg. 13

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 6(1ZA)

(1ZB)

The Amendments Relating to the Provision of Integrated Care Regulations 2019

reg. 10(2)

reg. 1(1)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 6(1A)(b)

The Amendments Relating to the Provision of Integrated Care Regulations 2019

reg. 10(3)

reg. 34(3)

reg. 1(1)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 7(1A)

(1B)

The Amendments Relating to the Provision of Integrated Care Regulations 2019

reg. 11(2)

reg. 1(1)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 7(6)

The Amendments Relating to the Provision of Integrated Care Regulations 2019

reg. 11(5)

reg. 1(1)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

reg. 7(1A)(b)

The Health and Care Act 2022 (Further Consequential Amendments) (No. 2) Regulations 2023

reg. 34(2)(b)

reg. 1(1)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

blanket amendment

The Health and Care Act 2022 (Further Consequential Amendments) (No. 2) Regulations 2023

Sch.

para. 1

reg. 1(1)

Transitional provision: investigation by Health Service Commissioner in relation to complaints about NHS foundation trustsI121

1

This paragraph applies where a person has made a complaint before 1st April 2009 to an NHS foundation trust and either—

a

the complainant is not satisfied with the outcome of any investigation of that complaint by the NHS foundation trust in accordance with any procedures it may have; or

b

the NHS foundation trust has no complaints procedures.

2

Where paragraph (1) applies, any request made under regulation 15 of the 2004 Regulations before 1st April 2009 for the Healthcare Commission to consider the complaint shall have effect as a request to the Health Service Commissioner to consider the complaint under the 1993 Act.