Transitional provision: investigation by Health Service Commissioner in relation to complaints about NHS foundation trustsE+W
This section has no associated Explanatory Memorandum
21.—(1) This paragraph applies where a person has made a complaint before 1st April 2009 to an NHS foundation trust and either—
(a)the complainant is not satisfied with the outcome of any investigation of that complaint by the NHS foundation trust in accordance with any procedures it may have; or
(b)the NHS foundation trust has no complaints procedures.
(2) Where paragraph (1) applies, any request made under regulation 15 of the 2004 Regulations before 1st April 2009 for the Healthcare Commission to consider the complaint shall have effect as a request to the Health Service Commissioner to consider the complaint under the 1993 Act.