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The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

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Duty to co-operate

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9.—(1) This regulation applies where—

(a)a responsible body (“the first body”) is considering a complaint made in accordance with these Regulations; and

(b)it appears to the first body that the complaint contains material which, if it had been sent to another responsible body (“the second body”), would be a complaint which would fall to be handled in accordance with these Regulations by the second body.

(2) The first body and the second body must co-operate for the purpose of—

(a)co-ordinating the handling of the complaint; and

(b)ensuring that the complainant receives a co-ordinated response to the complaint.

(3) The duty to co-operate under paragraph (2) includes, in particular, a duty for each body—

(a)to seek to agree which of the two bodies should take the lead in—

(i)co-ordinating the handling of the complaint; and

(ii)communicating with the complainant;

(b)to provide to the other body information relevant to the consideration of the complaint which is reasonably requested by the other body; and

(c)to attend, or ensure it is represented at, any meeting reasonably required in connection with the consideration of the complaint.

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