The Rail Passengers’ Rights and Obligations Regulations 2010

Regulations 14, 15 and 17

SCHEDULEEuropean Regulation provisions to be enforced through licensing conditions and Statements of National Regulatory Provisions

  • Article 4 (transport contract)

  • Article 5 (bicycles)

  • Article 6 (exclusion of waiver and stipulation of limits)

  • Article 7 (obligation to provide information concerning discontinuation of services)

  • Article 8 (travel information)

  • Article 9 (availability of tickets, through tickets and reservations)

  • Article 10 (travel information and reservation systems), paragraphs (1), (2), (4) and (5)

  • Article 11 (liability for passengers and luggage)

  • Article 12 (insurance), paragraph (1)

  • Article 13 (advance payments)

  • Article 14 (contestation of liability)

  • Article 15 (liability for delays, missed connections and cancellations)

  • Article 16 (reimbursement and re-routing)

  • Article 17 (compensation of the ticket price)

  • Article 18 (assistance)

  • Article 19 (right to transport)

  • Article 20 (information to disabled persons and persons with reduced mobility)

  • Article 21 (accessibility)

  • Article 22 (assistance at railway stations)

  • Article 23 (assistance on board)

  • Article 24 (conditions on which assistance is provided)

  • Article 27 (complaints)

  • Article 28 (service quality standards)

  • Article 29 (information to passengers about their rights)