The Electricity (Standards of Performance) Regulations 2010

PART VII Overall standards of performance

Information to be given to customers about overall performance

25.—(1) In respect of the overall standards of performance determined by the Authority under section 40 of the Act(1), a relevant supplier shall prepare and from time to time revise a statement describing those standards and the levels of performance achieved as respects those standards in a form and having a content that a relevant supplier could reasonably expect would be within the understanding of customers to which the statement relates and shall–

(a) give a copy of the statement, and of any revision of the statement, to the Authority and to the Council, before it makes it available to customers;

(b) at least once in any period of 12 months dispatch to each domestic customer of the supplier a copy of the statement (in the form current at the time it is provided), provided that, where in relation to any premises more than one person is a domestic customer, the obligation shall be satisfied by dispatching a copy of each such statement to any one of them;

(c) make a copy of the statement (in its current form) available for inspection by any person at any premises of or occupied by the supplier open to customers in the normal course of the supplier’s business during the normal opening hours of the premises; and

(d) dispatch a copy of the statement (in its current form) to any person who requests it.

(2) A relevant supplier may prepare a separate statement for domestic and non-domestic customers.

(3) A relevant supplier may satisfy its obligation under sub-paragraph (b) or (d) of paragraph (1) by dispatching the statement it has prepared to the class of customer to whom it relates.

(1)

1989 c.29: section 40 was amended by sections 20(2), 56(7) and Schedule 2 to the Competition and Service (Utilities) Act 1992 (c.43), paragraph 33 of Schedule 6 and Schedule 8 to the Utilities Act 2000.