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Regulation 26(1) and (2)
Type of initiative | Exceptions |
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Payments to organisations which refer to electricity or gas suppliers, or facilitate the referral of, customers who— (a) are in fuel poverty or in a fuel poverty risk group; and (b) are, or may be, eligible for a benefit under these Regulations or for any other assistance from the supplier. | |
Providing, or funding the provision by other persons of— (a) benefit entitlement checks; or (b) benefit entitlement checks and assistance in claiming benefits. | |
Providing to domestic energy users, or funding the provision by other persons to domestic energy consumers of— (a) energy efficiency measures; (b) thermal efficiency measures; (c) energy efficient appliances; or (d) microgeneration. | |
Providing, or funding the provision by other persons of, energy advice to domestic consumers. | |
Training persons, or funding the training of persons, to provide energy advice to domestic consumers. | A supplier may not count costs of training its own employees or contractors, or the employees or contractors of a company in the same group of companies as the supplier. |
Providing assistance, or funding the provision by other persons of assistance, to reduce or cancel debts for household electricity or gas supply, where such assistance is provided as part of a package of measures aimed at providing customers with long-term relief from fuel poverty. | A supplier may not count costs arising from a billing error by the supplier. |
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