PART 6THE AUTHORITY
Supervision and enforcement
Complaints58
1
The Authority must maintain arrangements designed to enable electronic money holders and other interested parties to submit complaints to it that
F1a
a requirement imposed by or under Part 5 of these Regulations has been breached by an electronic money issuer F2, or
b
a requirement imposed by or under section 312R of the 2000 Act has been breached by an electronic money institution.
2
Where it considers it appropriate, the Authority must include in any reply to a complaint under paragraph (1) details of the ombudsman scheme established under Part 16 of the 2000 Act (the ombudsman scheme).