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The Electronic Money Regulations 2011

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Changes to legislation:

The Electronic Money Regulations 2011, Section 58 is up to date with all changes known to be in force on or before 14 November 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations. Help about Changes to Legislation

ComplaintsU.K.

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58.—(1) The Authority must maintain arrangements designed to enable electronic money holders and other interested parties to submit complaints to it that

[F1(a)]a requirement imposed by or under Part 5 of these Regulations has been breached by an electronic money issuer [F2, or

(b)a requirement imposed by or under section 312R of the 2000 Act has been breached by an electronic money institution.]

(2) Where it considers it appropriate, the Authority must include in any reply to a complaint under paragraph (1) details of the ombudsman scheme established under Part 16 of the 2000 Act (the ombudsman scheme).

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