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The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012

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No sanctions without receipt of complaints or information

52.—(1) The Secretary of State must not impose a sanction under this Part unless—

(a)an eligible complaint is referred to the Secretary of State in accordance with regulation 59;

(b)a complaint is made to the Secretary of State under regulation 60; or

(c)information is received by the Secretary of State from—

(i)a person specified in paragraph (3); or

(ii)an authorised person,

in respect of a matter described in paragraph (2).

(2) A matter referred to in paragraph (1) is any of the following—

(a)an improver has breached the consent provision;

(b)a notifier has breached the disclosure and acknowledgment provisions;

(c)an authorised person has breached the relevant requirements;

(d)a relevant person has failed to take a consumer credit modifying step.

(3) The persons specified for the purpose of paragraph (1)(c) are—

(a)the Office of Fair Trading;

(b)the ombudsman.

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