PART 9Standing rules: waiting times

Advice and assistance54

1

Each CCG must—

a

establish a service for the purpose of providing advice and assistance to persons—

i

for whom it has responsibility, and

ii

who meet the conditions set out in regulation 47(2) and (3) or 53(1)(a) to (c) (“relevant persons”);

b

publish the name and contact details of the service; and

c

take reasonable steps to communicate the name and contact details of that service to any relevant persons for which it has responsibility.

2

Each CCG must make arrangements to ensure that any health service provider providing services to a relevant person pursuant to a commissioning contract with that CCG—

a

establishes a service for the purpose of providing advice and assistance to relevant persons referred to the provider;

b

publishes the name and contact details of that service; and

c

takes reasonable steps to communicate the name and contact details of that service to any relevant persons referred to the provider for whom the relevant body is responsible.