19.—(1) This paragraph applies to any complaint made to a Primary Care Trust or Strategic Health Authority (“the predecessor body”) under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 which is still being handled by the predecessor body immediately before 1st April 2013.U.K.
(2) If the complaint relates to the exercise of a function which after 31st March 2013 is that of the National Health Service Commissioning Board, or to a service which after that date is provided under arrangements made by the Board, the Board must take over the handling of the complaint.
(3) If the complaint relates to the exercise of a function which after 31st March 2013 is that of a clinical commissioning group, or to a service which after that date is provided under arrangements made by such a group, the group must take over the handling of the complaint.
(4) If the complaint relates to the exercise of a function which after 31st March 2013 is that of a local authority exercising public health functions (within the meaning of the National Health Service Act 2006 M1), or to a service which after that date is provided under arrangements made by such an authority, the authority must take over the handling of the complaint as if the complaint had been made in accordance with Part 5 of the NHS Bodies and Local Authorities (Partnership Arrangements, Care Trusts, Public Health and Local Healthwatch) Regulations 2012 M2.