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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
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- UK Statutory Instruments
- 2013 No. 3134
- PART 2
- CHAPTER 1
- Regulation 11
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Section 11 is up to date with all changes known to be in force on or before 26 November 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Changes and effects yet to be applied to Regulation 11:
- Regulations applied by 2024 c. 13 s. 288(9)
Changes and effects yet to be applied to the whole Instrument associated Parts and Chapters:
Whole provisions yet to be inserted into this Instrument (including any effects on those provisions):
- reg. 7(4A) inserted by 2024 c. 13 s. 279(5)
- reg. 27(3A) inserted by 2024 c. 13 s. 279(6)
Provision of information in connection with repair or maintenance contractsU.K.
This section has no associated Explanatory Memorandum
11.—(1) If the conditions in paragraphs (2), (3) and (4) are met, regulation 10(1) does not apply to an off-premises contract where—
(a)the contract is a service contract,
(b)the consumer has explicitly requested the trader to supply the service for the purpose of carrying out repairs or maintenance,
(c)the obligations of the trader and the consumer under the contract are to be performed immediately, and
(d)the payment to be made by the consumer is not more than £170.
(2) The first condition is that, before the consumer is bound by the contract, the trader gives or makes available to the consumer on paper or, if the consumer expressly agrees, on another durable medium—
(a)the information referred to in paragraphs (b) to (d), (f) and (g) of Schedule 2,
(b)an estimate of the total price, where it cannot reasonably be calculated in advance, and
(c)where a right to cancel exists, a cancellation form as set out in part B of Schedule 3.
(3) The second condition is that, before the consumer is bound by the contract, the trader gives or makes available to the consumer the information referred to in paragraphs (a), (l) and (o) of Schedule 2, either on paper or another durable medium or otherwise if the consumer expressly agrees.
(4) The third condition is that the confirmation of the contract provided in accordance with regulation 12 contains the information required by regulation 10(1).
(5) For the right to cancel where this regulation applies, see in particular—
(a)regulation 28(1)(e) and (2) (cases where cancellation excluded: visit requested for urgent work);
(b)regulation 36 (form of consumer's request, and consequences).
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