PART 3Right to cancel
Exercise of the right to withdraw or cancel32
1
To withdraw an offer to enter into a distance or off-premises contract, the consumer must inform the trader of the decision to withdraw it.
2
To cancel a contract under regulation 29(1), the consumer must inform the trader of the decision to cancel it.
3
To inform the trader under paragraph (2) the consumer may either—
a
use a form following the model cancellation form in part B of Schedule 3, or
b
make any other clear statement setting out the decision to cancel the contract.
4
If the trader gives the consumer the option of filling in and submitting such a form or other statement on the trader's website—
a
the consumer need not use it, but
b
if the consumer does, the trader must communicate to the consumer an acknowledgement of receipt of the cancellation on a durable medium without delay.
5
Where the consumer informs the trader under paragraph (2) by sending a communication, the consumer is to be treated as having cancelled the contract in the cancellation period if the communication is sent before the end of the period.
6
In case of dispute it is for the consumer to show that the contract was cancelled in the cancellation period in accordance with this regulation.