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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is up to date with all changes known to be in force on or before 22 November 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Changes and effects yet to be applied to Schedule 1 Paragraph Wrapper1n2:
- Regulations applied by 2024 c. 13 s. 288(9)
Changes and effects yet to be applied to the whole Instrument associated Parts and Chapters:
Whole provisions yet to be inserted into this Instrument (including any effects on those provisions):
- reg. 7(4A) inserted by 2024 c. 13 s. 279(5)
- reg. 27(3A) inserted by 2024 c. 13 s. 279(6)
The information referred to in regulation 9(1) is—
(a)the main characteristics of the [F1goods, services or digital content], to the extent appropriate to the medium of communication and to the [F1goods, services or digital content];
(b)the identity of the trader (such as the trader's trading name), the geographical address at which the trader is established and the trader's telephone number;
(c)the total price of the [F2goods, services or digital content] inclusive of taxes, or where the nature of the [F2goods, services or digital content] is such that the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated;
(d)where applicable, all additional delivery charges or, where those charges cannot reasonably be calculated in advance, the fact that such additional charges may be payable;
(e)where applicable, the arrangements for payment, delivery, performance, and the time by which the trader undertakes to deliver the goods[F3, to perform the service or to supply the digital content.]
(f)where applicable, the trader's complaint handling policy;
(g)in the case of a sales contract, a reminder that the trader is under a legal duty to supply goods that are in conformity with the contract;
(h)where applicable, the existence and the conditions of after-sales services and commercial guarantees;
(i)the duration of the contract, where applicable, or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the contract;
(j)where applicable, the functionality, including applicable technical protection measures, of digital content;
(k)where applicable, any relevant compatibility of digital content with hardware and software that the trader is aware of or can reasonably be expected to have been aware of.
Textual Amendments
F1Words in Sch. 1 para. (a) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(3)(a)
F2Words in Sch. 1 para. (c) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(3)(a)
F3Words in Sch. 1 para. (e) substituted (with application in accordance with reg. 1(2) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(2), 9(3)(b)
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