“the 2013 Act” means the Enterprise and Regulatory Reform Act 2013;

“approved scheme” means a redress scheme that has been approved by the Secretary of State for the purposes of section 83(1) or section 84(1) of the 2013 Act;

“ombudsman” means the independent person mentioned in section 83(2) of the 2013 Act;

“scheme administrator” means the person who administers an approved scheme.