PART 3Requirements in relation to Regulated Activities
SECTION 2Fundamental Standards
Person-centred care9
1
The care and treatment of service users must—
a
be appropriate,
b
meet their needs, and
c
reflect their preferences.
2
But paragraph (1) does not apply to the extent that the provision of care or treatment would result in a breach of regulation 11.
3
Without limiting paragraph (1), the things which a registered person must do to comply with that paragraph include—
a
carrying out, collaboratively with the relevant person, an assessment of the needs and preferences for care and treatment of the service user;
b
designing care or treatment with a view to achieving service users' preferences and ensuring their needs are met;
c
enabling and supporting relevant persons to understand the care or treatment choices available to the service user and to discuss, with a competent health care professional or other competent person, the balance of risks and benefits involved in any particular course of treatment;
d
enabling and supporting relevant persons to make, or participate in making, decisions relating to the service user's care or treatment to the maximum extent possible;
e
providing opportunities for relevant persons to manage the service user's care or treatment;
f
involving relevant persons in decisions relating to the way in which the regulated activity is carried on in so far as it relates to the service user's care or treatment;
g
providing relevant persons with the information they would reasonably need for the purposes of sub-paragraphs (c) to (f);
h
making reasonable adjustments to enable the service user to receive their care or treatment;
i
where meeting a service user's nutritional and hydration needs, having regard to the service user's well-being.
4
Paragraphs (1) and (3) apply subject to paragraphs (5) and (6).
5
If the service user is 16 or over and lacks capacity in relation to a matter to which this regulation applies, paragraphs (1) to (3) are subject to any duty on the registered person under the 2005 Act in relation to that matter.
6
But if Part 4 or 4A of the 1983 Act applies to a service user, care and treatment must be provided in accordance with the provisions of that Act.