PART 14Miscellaneous
Friends and Family Test88
1
A contractor must give all patients who use the contractor's practice the opportunity to provide feedback about the service received from the practice through the Friends and Family Test M1.
2
The contractor must—
a
report the results of completed Friends and Family Tests to the Board; and
b
publish the results of such completed Tests M2.
3
In this regulation, “Friends and Family Test” means the arrangements that a contractor is required by the Board to implement to enable its patients to provide anonymous feedback about the patient experience at the contractor's practice.