4.—(1) The contractor must take steps to ensure that a patient who—
(a)has not previously made an appointment; and
(b)attends the contractor's practice premises during the normal hours for essential services,
is provided with such services by an appropriate health care professional during that surgery period.
(2) Sub-paragraph (1) does not apply where—
(a)it is more appropriate for the patient to be referred elsewhere for the provision of services under the Act; or
(b)the patient is offered an appointment to attend the contractor's practice premises again at a time which is appropriate and reasonable having regard to all the circumstances, and the patient's health would not thereby be jeopardised.