PART 4Access to payment accounts
General information on payment accounts with basic features27
1
The F1Money and Pensions Service must endeavour to raise awareness among consumers about—
a
the availability of payment accounts with basic features;
b
their general pricing conditions;
c
the procedures to be followed in order to exercise the right to access a payment account with basic features; and
d
the consumer’s right to complain to the Financial Ombudsman Service where the consumer considers that a credit institution has not complied with the requirements of this Part.
2
Designated credit institutions must make available to consumers, free of charge, accessible information and assistance about—
a
the specific features of the payment account with basic features they offer; and
b
the associated fees and conditions of use.
3
Designated credit institutions must ensure that information and assistance provided pursuant to paragraph (2) make it clear that the purchase of additional services is not compulsory in order access a payment account with basic features.