SCHEDULE 3Switching service
Financial loss for consumers7
1
Subject to sub-paragraph (2), where a consumer suffers any financial loss as a direct result of the non-compliance of a payment service provider with any requirement provided for in paragraphs 3 to 5, the payment service provider must reimburse the full extent of the loss without delay.
2
The duty to reimburse provided for in sub-paragraph (1) does not apply in the case of unavoidable losses arising as a result of—
a
abnormal and unforeseeable circumstances beyond the control of the payment service provider; or
b
the payment service provider’s compliance with any statutory obligation.