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The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
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Version Superseded: 09/07/2015
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- 07/04/2015- Amendment
- 07/04/2015
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- 09/01/2016- Amendment
- 31/12/2020- Amendment
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The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, Paragraph 2 is up to date with all changes known to be in force on or before 18 November 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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2. The body—
(a)maintains an up-to-date website which provides the parties to a domestic dispute or cross-border dispute with information regarding the alternative dispute resolution procedure operated by the body;
(b)provides the information referred to in sub-paragraph (a) to a party on a durable medium, if a party requests it;
(c)ensures that its website enables a consumer to file an initial complaint submission and any necessary supporting documents online;
(d)permits the consumer to file an initial complaint submission by post, if the consumer wishes;
(e)enables the exchange of information between the parties via electronic means or, if a party wishes, by post;
(f)accepts disputes covered by Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes M1.
Marginal Citations
M1OJ No L 165 18.6.2013 p1.
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