The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

Access to the ADR entity U.K.

2.  The [F1 person] —

(a) maintains an up-to-date website which provides the parties to a domestic dispute or cross-border dispute with information regarding the alternative dispute resolution procedure operated by the [F1 person] ;

(b) provides the information referred to in sub-paragraph (a) to a party on a durable medium, if a party requests it;

(c) ensures that its website enables a consumer to file an initial complaint submission and any necessary supporting documents online;

(d) permits the consumer to file an initial complaint submission by post, if the consumer wishes;

(e) enables the exchange of information between the parties via electronic means or, if a party wishes, by post;

(f) accepts disputes covered by Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes M1 .

Textual Amendments

F1 Word in Regulations substituted (9.7.2015) by The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (S.I. 2015/1392), reg. 2(2)

Marginal Citations

M1 OJ No L 165 18.6.2013 p1.