Access to the ADR entityU.K.
2. The [F1person] —
(a)maintains an up-to-date website which provides the parties to a domestic dispute or cross-border dispute with information regarding the alternative dispute resolution procedure operated by the [F1person] ;
(b)provides the information referred to in sub-paragraph (a) to a party on a durable medium, if a party requests it;
(c)ensures that its website enables a consumer to file an initial complaint submission and any necessary supporting documents online;
(d)permits the consumer to file an initial complaint submission by post, if the consumer wishes;
(e)enables the exchange of information between the parties via electronic means or, if a party wishes, by post;
(f)accepts disputes covered by Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes M1.
Textual Amendments
F1Word in Regulations substituted (9.7.2015) by The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (S.I. 2015/1392), reg. 2(2)
Marginal Citations
M1OJ No L 165 18.6.2013 p1.