Textual Amendments
F1Word in Regulations substituted (9.7.2015) by The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (S.I. 2015/1392), reg. 2(2)
2. The [F1person] —
(a)maintains an up-to-date website which provides the parties to a domestic dispute or cross-border dispute with information regarding the alternative dispute resolution procedure operated by the [F1person] ;
(b)provides the information referred to in sub-paragraph (a) to a party on a durable medium, if a party requests it;
(c)ensures that its website enables a consumer to file an initial complaint submission and any necessary supporting documents online;
(d)permits the consumer to file an initial complaint submission by post, if the consumer wishes;
(e)enables the exchange of information between the parties via electronic means or, if a party wishes, by post;
(f)accepts disputes covered by Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes M1.
[F2(g)provides a link to the ODR platform on its website.]
Textual Amendments
F2Sch. 3 para. 2(g) inserted (9.1.2016) by The Alternative Dispute Resolution for Consumer Disputes (Amendment) (No. 2) Regulations 2015 (S.I. 2015/1972), regs. 1, 7(4)
Marginal Citations
M1OJ No L 165 18.6.2013 p1.