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The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
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- UK Statutory Instruments
- 2015 No. 542
- SCHEDULE 4
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Regulation 10(1)
SCHEDULE 4Information to be included in the list maintained by a competent authority
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a)
the name, contact details and website address of the ADR entity;
b)
the fees, if any, charged by the ADR entity;
c)
the language in which complaints can be submitted to the ADR entity and in which the ADR entity can conduct alternative dispute resolution procedures;
d)
the types of domestic dispute and cross-border dispute covered by the alternative dispute resolution services provided by the ADR entity;
e)
the sectors and categories of domestic disputes and cross-border disputes covered by the ADR entity;
f)
whether or not the alternative dispute resolution procedure is or can be conducted as an oral or a written procedure;
g)
whether the outcome of the alternative dispute resolution procedure is binding;
h)
the grounds on which the ADR entity may refuse to deal with a given dispute in accordance with paragraph 13 of Schedule 3.
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